When thinking about a blog, I wanted something that would be
inspiring and keep people interested with the topic at hand. After several
thoughts, I came to a clever conclusion. Why not involve some kind of topic that is related to my work. This is something I am very familiar with and that many other people experience on a
weekly basis.
I wanted to know what others think and how they view certain situations from their perspective as opposed to mine. I work in retail at Kroger’s and am constantly dealing with customers and try to provide the best possible service to them that I can.
Within this blog, I hope to develop a way to interact not only with customers, but also employees elsewhere in the customer service industry. I would like to hear about other's experiences, and see the similarities between theirs and mine, if there is any.
I wanted to know what others think and how they view certain situations from their perspective as opposed to mine. I work in retail at Kroger’s and am constantly dealing with customers and try to provide the best possible service to them that I can.
Within this blog, I hope to develop a way to interact not only with customers, but also employees elsewhere in the customer service industry. I would like to hear about other's experiences, and see the similarities between theirs and mine, if there is any.
I want
to be able to hear people’s thoughts and reactions as to why or what their experience
was during their visit to my store or any store in general and see what they had
to say.
I have had to deal with customers, mostly dissatisfied individuals, who have
been displeased and upset over the service they received. Sometimes, I find it quite
interesting that the customer tends to believe that they have the best
answer to all the questions as to why certain problems existed during their visit.
The Kroger company's core value states that the
"customers is always right", I almost always agree with them, knowing in the back of my head the real reason a certain situation may have occurred might not be the exact reason the customer believes it to be. But either way I have to acknowledge them and make them happy.
We run the store in a certain way so that our customers receive the best service. Unfortunately, not all customers are going to agree and you can only do so much to satisfy them. I’m not here
to blame anyone and say that they are wrong for thinking they are right as to why they might of had a bad experience, but I’m
here to explain how and why we run the store the way we do.
