When thinking about a blog, I wanted something that would be
inspiring and keep people interested with the topic at hand. After several
thoughts, I came to a clever conclusion. Why not involve some kind of topic that is related to my work. This is something I am very familiar with and that many other people experience on a
weekly basis.
I wanted to know what others think and how they view certain situations from their perspective as opposed to mine. I work in retail at Kroger’s and am constantly dealing with customers and try to provide the best possible service to them that I can.
Within this blog, I hope to develop a way to interact not only with customers, but also employees elsewhere in the customer service industry. I would like to hear about other's experiences, and see the similarities between theirs and mine, if there is any.
I wanted to know what others think and how they view certain situations from their perspective as opposed to mine. I work in retail at Kroger’s and am constantly dealing with customers and try to provide the best possible service to them that I can.
Within this blog, I hope to develop a way to interact not only with customers, but also employees elsewhere in the customer service industry. I would like to hear about other's experiences, and see the similarities between theirs and mine, if there is any.
I want
to be able to hear people’s thoughts and reactions as to why or what their experience
was during their visit to my store or any store in general and see what they had
to say.
I have had to deal with customers, mostly dissatisfied individuals, who have
been displeased and upset over the service they received. Sometimes, I find it quite
interesting that the customer tends to believe that they have the best
answer to all the questions as to why certain problems existed during their visit.
The Kroger company's core value states that the
"customers is always right", I almost always agree with them, knowing in the back of my head the real reason a certain situation may have occurred might not be the exact reason the customer believes it to be. But either way I have to acknowledge them and make them happy.
We run the store in a certain way so that our customers receive the best service. Unfortunately, not all customers are going to agree and you can only do so much to satisfy them. I’m not here
to blame anyone and say that they are wrong for thinking they are right as to why they might of had a bad experience, but I’m
here to explain how and why we run the store the way we do.
I have worked retail for 6 years and I can tell you, people just need to feel like they won. Most of the time when customers complain it is because of a policy that was put in place because someone else abused certain rules. I know some people will always look for a way to cheat the system, but they are hurting everyone else by doing so. I look forward to seeing how my customers are similar to your customers. Do you have certain customers that all the employees try to avoid like we have in my store?
ReplyDeleteYes, I absolutely agree with you, yes of course it’s in best interest for you and me, and especially the customer to let them win and feel good about themselves. Knowing they got what they wanted. To be honest, most of the time they got what they rightful deserved in a good sense. No matter the frustration, it is always good just to please and help resolve the situation. Rather then do nothing or get upset back towards the customer. I can honestly say it’s good to know your opinions and feedback as we both share similar types of experiences in retail. It’s always nice now and then to hear from someone else, especially someone from another company. With regards to your question, I can honestly say the answer to that is yes, and unfortunately a lot of times we know that a certain particular customer has or will be rude. So some of us will try to avoid them for a little bit, but our goal is to try and help everyone. So besides the fact we know they will be rude or angry, we try to assist anyway possible and realize you can’t please everyone who’s having a bad day , but just know you did your best.
ReplyDeleteThanks for your input and discussion, I hope to hear more from you about your experiences and maybe we can compare more often the tasks and things we come in contact on a daily biases working in retail.